Glossary

Financial terminology

Revenue: Income retained by Group after deductions for VAT and players’ winnings
Like-for-like: Excludes club openings, closures and relocations; and changes to gaming taxation
EBITDA: Earnings before interest, tax, depreciation, amortisation and exceptional items
Operating margin: Operating profit expressed as a percentage of revenue

Customers: Unique customers visiting a bingo club or casino or operating an online or telephone betting account in the 12-month period
Customer visits: Individual customer visits to bingo clubs and casinos
Spend per visit: Revenue divided by customer visits
Online – offline crossover: Percentage of adults participating in both remote and land-based gambling
Net promoter score: A measure of a customer's propensity to recommend

Interval games: Automated game of bingo played in a licensed club
Adult gaming centre: A licensed gaming machines arcade
Main stage bingo: Traditional game of bingo played in a licensed club
Pari-mutuel gaming: Gaming where players compete with each other to win prizes. The house may take a fee for organising the game but does not participate actively. Also called ‘player-toplayer’ gaming
Remote betting and gaming: Gambling services offered to customers via the internet and mobile phone
Server based gaming machines: Electronic gaming machines where games may be loaded via an internet connection
Comisión Nacional del Juego: The governing body for the gambling industry in Spain
Gambling Commission: The governing body for all sectors of gambling in Great Britain, with the exceptions of the National Lottery and spread betting
GamCare: A charitable organisation that provides counselling and other services to those with gambling-related problems
GREaT: A charity that funds treatment, education and research related to problem gambling