Our business model

What we do

We have been entertaining Britain since 1937, from our origins in motion pictures to today’s gaming-based entertainment brands.

Our purpose is to work together to create exciting environments that reflect the changing needs and expectations of our customers and our colleagues, delivering stimulating and entertaining experiences every time. To Excite and To Entertain. This is how we do it.

We are the only Group that offers customers both venue and digital bingo and casino experiences.

Venues

• Largest venues casino operator in Great Britain (52 venues).
• Second largest venues bingo operator in Great Britain (64 venues).
• Growing venues bingo presence in Spain (nine venues).
• Our venues businesses operate in mature and well-established gambling markets.
• Mecca and Enracha are bingo-led brands which offer community-based gaming.
• Grosvenor is a casino-led brand principally focused on table and machine gaming.
• Our venues businesses operate through a mainly leasehold estate.
• Our venues are membership-based and free to join.
• A food and beverage offer is available across all our venues.
• Revenue is generated in our venues when a customer bets against the house (games of chance). Underlying profit is generated once the cost of customer incentives, sales and other operating costs are deducted.

Digital

• A diverse portfolio of over 140 digital brands covering casino, bingo, slots and sports betting.
• Our Mecca and Grosvenor online offers complement our established venues brands.
• All digital customers play with our online brands through a brand wallet.
• Revenue is generated online when a customer bets against the house (games of chance). Underlying profit is generated once the cost of customer incentives, sales and other operating costs are deducted.

 

Stakeholder value created

Our customers

We create value for our 2,400k customers by providing them with market-leading gaming experiences through our venues, online, or across both channels.

Our people

7,600 passionate and committed employees.

Our suppliers

Over 1,200 suppliers, who through meaningful engagement and collaboration are key in helping us deliver our strategic aims.

Our communities

£300,000 charitable donations made to Carers Trust.

Governments

£171.5m generated for tax authorities and local governments.

Our shareholders

Through our disciplined approach to strategic delivery and unwavering commitment to safe and fairer gambling, we are focused on creating sustainable value for our shareholders.

 

 

Customer insights/engagement

Through customer insights drawn from customer research and data science we can better understand what our current and potential customers want, ensuring we provide relevant, exciting and entertaining experiences.

Strong brand positioning

Rank has a portfolio of brands, which include its three well-established cross-channel brands, Grosvenor Casinos, Mecca and Enracha, alongside our 140 digital-only, proprietary and non-proprietary brands.

Player protection

Our three lines of defence model, involving our front-line colleagues, our compliance team and our internal audit team, seeks to ensure that we are taking the appropriate actions to protect our customers.

 

Innovation and technology

• Our goal is to offer seamless and instant journeys across our digital and venue brands which requires innovation and investment in technology.
• Investment is driven by our strategic priorities and where returns are proven.

Inspiring people

• Our people are our key asset. They are the face of our venues’ brands. Through strong teamwork, regular training and a dedicated support network our team members are experts at delivering a customer-focused experience.
• Our five STARS values are at the core of everything we do. In delivering these values, we can achieve our purpose and exceed our strategic goals.
• A comprehensive employee engagement programme alongside our equality, inclusion and diversity strategy ensures we have an inclusive and sustainable culture.