During the COVID-19 pandemic the health, safety and wellbeing of our colleagues, customers and the communities we serve have been - and continue to be - our priority. 

This unprecedented situation has required a coordinated response from across the Group to navigate this difficult period together. We continue to follow the latest official guidance and to carefully monitor the COVID-19 situation.

Our people

Our response to the pandemic has been led by our chief executive through our leadership team, which convenes daily to assess developments and agree next steps. We have communicated regular updates to all colleagues – including those who were on furlough – to ensure everyone remains connected to our business and understand decisions made, next steps and what to expect. We have provided COVID-19 and social distancing specific training to all and we have distributed personal protective items, such as face coverings and sanitising gel. 

  • Most of our venues colleagues are back at work in some capacity, however, we continue to furlough colleagues as and when needed due to local lockdowns.
  • Our support office colleagues in the UK are working from home, although they are welcome to work in our offices which have been made COVID-safe.
  • Our overseas support offices have implemented a rota system for colleagues to work in the office and are following respective Government guidance. 

Our venues 

In line with Government guidance, our bingo and casino venues across Great Britain continue to open and close as per Government guidance and local restrictions. Our venues colleagues are accustomed to the operational changes needed to comply with any new restrictions and are well prepared with extremely good shut down / reopening measures in place.

In addition, our Enracha venues have also been impacted by lockdown restrictions and different regulations have been imposed on them depending on the region of Spain in which they are located.

All our venues have enhanced hygiene and safety measures in place so we can deliver not just a safe experience, but also a great experience.


Our customers

Our immediate priority during the COVID-19 pandemic was to support the communities in which we operate. When the UK entered lockdown, we helped in the national effort to support the most vulnerable of our customers through regular check in’s; making over 11,000 calls.

We have established community kitchens - thirteen Mecca and nine Grosvenor – to provide food and distribute care packages to those most at need.

Our communities

We recognised early on the material impact COVID-19 would have on our local communities and we remained steadfast in our commitment to supporting our local communities. We donated the food from our venues to charities and quickly established connections with local network partners to identify how we could support them. Our ‘community kitchens’ facilitated the preparation and delivery of over 50,000 meals and care packages.

We supported NHS and key workers by providing free hot meals in collaboration with the Blue Light Card and Uber Eats, as well as making free car parking readily available at over 40 of our Grosvenor and Mecca sites to NHS and critical care workers via the Your Parking Space and Just Park websites.

Finally, with charities being severely impacted during the pandemic, our teams stepped up to raise money to support our partner charity, Carers Trust, during the crisis. Through various individual and team challenges, between 1 March – 30 June, we raised over £107,000 for the charity.

Track & Trace

We are tracking our customers through our Mecca or Grosvenor computer systems; however, we must also track our visitors and contractors. The reasons are that if there was to be an outbreak of COVID-19 we would be asked to supply all details of people that have been to our sites. 

Therefore, in order to ensure we can track and trace all visitors/contractors to our sites, we must ensure that the following sign in and out and supply their contact details:

  • all contractors;
  • all visitors; and
  • all support colleagues.

Supporting a safe return to our offices and venues

We have extensive measures in place to support the health and safety of both our colleagues and our customers.  Our COVID-19 risk assessments demonstrate that we comply with Government guidance on managing the risk of COVID-19.

Risk Assessment - Grosvenor Casinos
Risk Assessment - Mecca Bingo
Risk Assessment - Support Offices