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Rank Digital Services Gibraltar Limited and 8Ball Games Limited Privacy Notice

1. INTRODUCTION

We are committed to protecting and respecting your privacy. This policy explains the basis on which personal data we collect about you will be processed by us. Where we decide the purpose, or means, for which personal data is processed, we are the 'Data Controller'. We will comply with all applicable data protection laws, including the General Data Protection Regulation 2016/679.

This policy explains the following:

  • What personal information we collect;
  • How we use that information;
  • Who we may disclose that information to; and
  • Your rights.

This policy was updated in May 2021. We will update it from time to time and if we make changes that could affect you, we’ll let you know beforehand.

Who are we?

These online services are provided by 8Ball Games Limited, registered In the United Kingdom under company number 08795535 and Rank Digital Services Gibraltar Limited, , registered in Gibraltar under company number 109659, both Rank Group companies,("RDSGL", “8Ball”, "we", "us" or "our" in this policy). We are registered as a Data Controller with the Information Commissioners Office (ICO) and details are published on a public register on the ICO website at https://ico.org.uk/

Our Data Protection Officer (DPO)

If you have any concerns about how your personal data is used or to exercise any of your rights, including submitting a subject access request, please contact us at dpo@rank.com.

2. COLLECTING INFORMATION ABOUT YOU

We collect and process the following information which may include your personal data:

Information you provide to us

We collect information about you when you register for an account or update your personal information on our site. Where you have provided your consent to receive marketing communication, we will receive personal information such as your name, username, age, date of birth, gender, address, telephone number and e-mail address.

2. HOW AND WHY WE USE YOUR PERSONAL INFORMATION

Marketing

Direct Marketing: With your consent we might send you marketing e-mails about products or services which are similar to or related to those available via our online services, or contact you by phone, SMS or post.

Group Marketing: With your consent, we may use various forms of marketing to provide you with promotional materials about the services of other companies in the Rank Group.

Targeted Marketing: With your consent, we may use the information we collect about you to serve you targeted advertisements via our own channels (i.e. our websites, apps, display advertising) and third-party channels, including across multiple devices or browsers. We do this to provide you with more relevant advertising content.

The third-party channels we use for these purposes may include:

  • Facebook
  • Twitter
  • InstagraM
  • Mobivate
  • Silverpop
  • Google
  • Bing
  • app Store
  • Affiliate networks and partner channels

We may use third-party providers to assist us with our marketing. To re-set your consent preferences at any time please see section 4.

To understand how our services are used

We process information to understand how visitors use our website and to compile statistical reports regarding that activity. This processing is necessary for us to pursue our legitimate interests of improving our services and providing a better and more personalised experience to our users.

We use third party analytics providers who may include:

  • Optimove
  • Google Services

4. YOUR CONSENT PREFERENCES

From time to time you will be asked if you would like to consent to your information being used for specific purposes, including marketing. Please note that we will continue to send you information about your account and other service messages even if you do not provide consent for marketing.

If you wish to alter your consent preferences at any time you can do so in the My Account section of this site or by contacting us using the details in section 1.  It may take us a short time to action these preferences.

5. SHARING YOUR INFORMATION

We share your Information with third parties only in the ways that are described in this privacy policy. If you would like to find out more about how the third parties listed in this policy use your Information, this should be set out in their respective privacy policies.

We keep your information confidential, but may disclose it to our personnel, other companies within the Rank Group, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this privacy policy. We carry out checks to ensure that the companies we work with will provide the same level of safeguards to protect your data as we do, and we put contractual measures in place to reinforce those obligations.

In addition to the third parties already listed in this policy, examples of the types of third parties we work with are:

  • IT companies who support our IT systems.
  • Direct Marketing companies that help us deliver our service to you.
  • Data insight companies to help us ensure your details are correct and up to date.
  • Third party sites such as Google and Facebook which might advertise our services.

We may disclose personal data with our regulators or external legal advisors to protect or defend our rights and interests.

If we are involved in a merger, acquisition, or sale of all or a portion  of our  assets, you  will be notified via email, account message  and/or a prominent notice on our website  of  any change in ownership or uses of this Information,  as well as  any choices  you  may  have regarding this information.

We will ensure that we only share your data legally and with due regard to your privacy. Any request from statutory bodies will only be fulfilled with a warrant, court order or other legally valid proof of authority.

Sending personal information outside Europe

Some of our providers and subsidiaries, are based outside, or carry out their activities outside of the European Economic Area (EEA). In order to protect your information, unless the country has been deemed to provide an appropriate level of protection for Personal Data by the European Commission (adequacy) we will put in place additional legal protection through the use of standard  data protection (model) clauses and other legal mechanisms. This is to ensure that appropriate safeguards are in place to protect your personal data.

6. YOUR RIGHTS

You have the following rights over the way we process personal data relating to you. We aim to respond without undue delay, and within one month at the latest. To make a request, please see our contact details at section 1.

Ask for a copy of your data and have it deleted, or inaccuracies corrected

You have the right to request a copy of the personal information we hold about you and to have data deleted or any inaccuracies corrected. We will use reasonable efforts to the extent required by law to supply, correct or delete personal information held about you on our files (and with any third parties to whom it has been disclosed to). If your request is unusually complex and likely to take longer than a month, we will let you know as soon as we can and tell you how long we think it will take.

There are occasional situations where data protection law requires or permits us to withhold some information (such as where it would involve disclosing information about someone else or information that is commercially sensitive) or permits us to charge for the information requested. If these circumstances apply, we will explain this to you.

Object to us processing your data

You can ask us to restrict, stop processing, or to delete your personal data if:

  • You consented to RDSGL processing the personal data, and have withdrawn that consent;
  • RDSGL no longer needs to process that personal data for the reason it was collected;
  • RDSGL is processing that personal data in order to pursue a legitimate interest, you don’t agree with that processing, and there is no overriding legitimate interest for us to continue processing it;
  • The personal data was unlawfully processed; or
  • You need the personal data to be deleted in order to comply with a legal obligation.

If we are unable to carry out your request, we will explain it to you. Please be aware that in exercising this right, it is likely that you will need to close your account with us and stop using our services. If you are unhappy with our decision on this, you have the right to complain to the Data Protection Supervisory Authority.

Make a complaint to a Supervisory Authority

If you do not agree with the way we have processed your data or responded to your concerns, an alternative is to submit a complaint to a Data Protection Supervisory Authority, which for UK customers will be the Information Commissioner’s Office.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

We will cease use of your data for marketing purposes no more than two years after your last transaction with us. We typically retain your data for seven years from when our relationship ends to satisfy our regulatory obligations.

8. USE OF OUR SERVICE BY CHILDREN

We do not knowingly solicit data from or market to children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at Information.Centre@rank.com. We will delete such information from our files within a reasonable time.

9. HOW DO WE KEEP YOUR DATA SAFE?

We will take all reasonable technical and organisational precautions to prevent the loss or misuse of your personal information. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

8. CHANGES TO THIS POLICY      

We will notify you of any significant changes to this policy by email, notice on the site or by account message.