Highly trusted and community focused, Mecca is our land-based brand known for its friendly welcome and the opportunity to win big.
With the bingo market in decline for a number of years there is a need to evolve and create more accessible, modern and lively venues with exciting food and beverage offers.
Since the pandemic we have seen a recovery, but we do not expect the market to reach pre-pandemic levels for at least five years.
The sector has been further impacted by rising cost pressures. It has become more polarised, with strong venues doing well, and others becoming unviable, which will lead to further consolidation in the market.
The UK’s leading casino chain, Grosvenor also offers customers great meals, live acts and non-stop sporting action on larger-than- life big screens.
A combination of enhanced Safer Gambling protocols and the post COVID-19 fall in visitors have resulted in a reduction in the profitability of the casino sector.
8% of the UK adult population were regular casino visitors in 2019, but a quarter of these have lapsed since the pandemic, with the market yet to fully recover.
The Gambling Act Review represents a once in a generation opportunity to extend the appeal of casinos and to modernise our electronic offering. See pages 28 to 29 for more.
Through Enracha, our Spanish land-based venues brand, we provide a predominantly bingo-based gaming experience.
Pub gaming machines and bingo have declined in Spain in recent years, with the rise of slot arcades and growth in sports betting.
On top of this, COVID-19 had a severe impact on visits to bingo venues while boosting online gambling channels to record highs.
Since regulatory restrictions reduced the size of available prizes customers now prioritise customer service and are looking for comfortable and modern electronic gaming areas, offering games with customised jackpots and loyalty card functionality.
The UK’s digital gambling market is fast moving, competitive and subject to strict regulation, but is still structurally attractive in size with clear headroom for us to grow our brands.
UK digital bingo market
Customers are looking for a safe, secure and intuitive gaming experience, with more chances to win and easy pay-outs when they do. They want a reliable app and more variety, from promotions that cater for a wider range of budgets, to the games and features available.
The experience needs to be more interactive, offer free-to-play mechanics that allows money to go further, and come with safer gambling tools throughout the customer journey.
UK digital casino market
Customers want exciting and entertaining experiences, as well as great looking sites that offer the latest games and strong promotions. They prefer sites that provide tools to help them control their spend and reward loyalty.
They are looking for opportunities to win big, with swift and seamless payment of winnings.
The digital and cross-channel opportunity for Rank
The UK continues to be a large and attractive digital gambling market – and with around 3% market share, there is clear headroom for us to grow. In Grosvenor and Mecca, we have leading casino and bingo brands, as well as proprietary technology and strong digital marketing capabilities.
With our 116 venues, we are uniquely placed to provide a cross-channel experience for both bingo and casino customers. Cross-channel customers tend to have higher level of engagement and loyalty than single channel customers. And with only 6% of our in-person customers playing with us both in venue and online there is significant opportunity to grow our cross-channel customer base.
We will also look to diversify the products we offer – through sports betting, live casino and new bingo games. And building on our existing international operations, we will explore opportunities for growth beyond the UK. Over the next 18 months we will work on the core platform, technology, data and product developments we need to unlock these opportunities, including building the potential to integrate international digital businesses through partnerships and/or acquisitions.
1 - 5 South Maybury, Edinburgh, EH12 8NEVirtual tour
16 - 18 Glassford Street, Glasgow, G1 1ULVirtual tour
528 Sauchiehall Street, Glasgow, G2 3LWVirtual tour
61 Broomielaw, Glasgow, G1 4RJVirtual tour
5 Exchequer Row, City Wharf Development, Aberdeen, AB11 5BWVirtual tour
142 West Marketgait, Dundee, DD1 1NJVirtual tour
Unit 2, Centre Point, Berryden Road, Aberdeen, Aberdeenshire AB25 3SQ
4 Boswell Park, Ayr, Strathclyde KA7 1NW
Eclipse Leisure Park, Douglas Road, Dundee DD4 8JX
The Playhouse, 104-110 Nethergate, Dundee DD1 4EH
3 Allerdyce Court, Great Western Road, Drumchapel, Glasgow G15 6SA
Forge III, 1221 Duke Street, Glasgow G31 5NZ
Springfield Quay, Paisley Road, Glasgow G5 8NP
58 Main Street, Rutherglen, Glasgow G73 2HY
Container Way, Greenock, Strathclyde PA15 1PX
17 Douglas Park Lane, Hamilton, Lanarkshire ML3 0DF
26 Manderston Street,Edinburgh EH6 8LY
8 Saucel Cresent, Paisley, Glasgow PA1 1UB
The Playhouse, Kirk Road, Wishaw, Lanarkshire ML2 7BL
6 Lambton Street, Sunderland, SR1 1TPVirtual tour
100 St. James Boulevard, Newcastle Upon Tyne, NE1 4BNVirtual tour
Rink Street, Blyth, Northumberland NE24 1AL
East Street, Gateshead, Tyne & Wear NE8 3AR
The Lanyard, Warrior Retail Park, Hartlepool, Cleveland TS24 0XS
2 Chandlers Wharf, Bridge Road, Stockton-On-Tees TS18 3BA
Holmeside, Sunderland, Tyne & Wear SR1 3PD
44 Chaloner Street, Liverpool, L3 4BFVirtual tour
35/39 George Street, Manchester, M1 4HQVirtual tour
Riverside, 5 Derwent Street, Salford, M5 4SWVirtual tour
59 Wellington Street, Stockport, SK1 3ADVirtual tour
The Sandcastle, Promenade, Blackpool, FY4 1BBVirtual tour
Ormrod Street, Bolton, BL3 5DJVirtual tour
Parrswood Entertainment Centre, Wilmslow Road, Manchester, M20 5PGVirtual tour
Bury New Road, 2 Ramsgate Street, Manchester, M8 9SGVirtual tour
Vicar Lane, Bradford, BD1 5LDVirtual tour
Folly Hall Mills, St. Thomas Road, Huddersfield, HD1 3LTVirtual tour
5 Europa Centre, Europa Square, Birkenhead, Merseyside CH41 4PF
Talbot Road, Blackpool, Lancashire FY1 3QX
Ormrod Street, Bolton BL3 5DJ
Brookdale Place, Chester, Cheshire CH1 3DY
Foljambe Road, Chesterfield, Derbyshire S40 1NJ
49 Marina Drive, Ellesmere Port, Cheshire CH65 0AN
439 East Prescot Road, Knotty Ash, Liverpool L14 2DE
477 Hyde Road, Gorton, Manchester M12 5FL
24/28 King Street, Oldham, Lancashire OL8 1DR
Smith Street, Rochdale, Lancashire OL16 1YH
56 Washway Road, Sale, Cheshire M33 7RA
Garrick Parade, Lord Street, Southport, Merseyside PR8 1RN
20 Kirkland Street, St. Helens, Merseyside WA10 2EG
26 - 27 Newborough, Scarborough, YO11 1NAVirtual tour
4 Chandlers Wharf, Bridge Road, Stockton-on-Tees, TS18 3BAVirtual tour
15 - 16 Dock Street, Hull, HU1 3DLVirtual tour
Wellington Bridge Street, Leeds, LS3 1LWVirtual tour
Railway Street, Dewsbury, West Yorkshire WF12 8EQ
1c East Laith Gate, Doncaster, South Yorkshire DN1 1JG
Broad Street, Halifax, West Yorkshire HX1 1YA
Folly Hall Mills, St. Thomas Road, Huddersfield, West Yorkshire HD1 3LT
The Cecil, 9b Analaby Road, Hull, North Humberside HU1 2NR
Clough Road, Hull, North Humberside HU6 7PE
Cross Gates Road, Leeds LS15 7PE
Balm Road, Hunslet, Leeds LS10 2HU
50 New York Street, Leeds LS2 7DY
Scarborough Capitol, Albemarle Crescent, Scarborough, NorthYorkshire YO11 1XS
Flat Street, Sheffield, South Yorkshire S1 2BA
Westgate Retail & Leisure Park, Colinsway, Wakefield, West Yorkshire WF2 9SH
Leeds Units 1 & 2, The Cube, Albion Street, Leeds, LS2 8ER
87 Duchess Road, Sheffield, S2 4BGVirtual tour
Regent Street, Northampton, NN1 2LAVirtual tour
4 Maid Marian Way, Nottingham, NG1 6HSVirtual tour
90 Highcross Street, Leicester, LE1 4NNVirtual tour
183 Queens Road, Beeston, Nottingham NG9 2FE
Freemen's Park, 80 Aylestone Road, Leicester LE2 7LB
84 Hill Street, Birmingham, B5 4AHVirtual tour
The Octagon, New Century Street, Hanley, Stoke on Trent, ST1 5RRVirtual tour
Fiveways Leisure Complex, Birmingham, B15 1AYVirtual tour
Ricoh Arena, Phoenix Way, Coventry, CV6 6GEVirtual tour
Bentley Mill Way, Walsall, WS2 0LEVirtual tour
Stockfield Road, Acocks Green, Birmingham B27 6BB
Spring Vale Retail Park, Bilston, West Midlands WV14 0QL
35-47 High Street, Brierley Hill Dudley, West Midlands DY5 3AB
Middle Yard Leisure Park, Guild Street, Burton-On-Trent, Staffordshire DE14 1NQ
Unit 3, Phoenix Leisure Park, Dunwoody Way, Crewe, Cheshire CW1 3AJ
Kettlehouse Road, Kingstanding, Birmingham B44 9JD
50 Halesowen Street, Oldbury, West Midlands B69 2AN
The Octagon Retail Park, New Century Street, Stoke-on-Trent ST1 5RR
Southwater Square, St. Quentin Gate, Town centre, Telford, Shropshire TF3 4EJ
Dudley Street, Wednesbury, West Midlands WS10 7DR
Smithfield Road, Wrexham LL13 8EN
9-11 Park Street, Walsall WS1 1LY
15 - 16 High Street, Swansea, SA1 1LFVirtual tour
Red Dragon Centre, Atlantic Wharf, Hemingway Road, Cardiff, CF10 4JYVirtual tour
18 Monmouth Walk, Cwmbran Shopping Centre, Cwmbran, Gwent NP44 1PE
Parc Cymdu, Carmarthen Road, Cymdu, Swansea, West Glamorgan SA5 8LJ
Marine Parade, Gt Yarmouth, NR30 3JGVirtual tour
Church Rd, Southend-on-Sea SS1 2AL
35 Park Street West, Luton, LU1 3BEVirtual tour
Terminus House,Terminus Street, Harlow, Essex CM20 1XA
Lloyds Avenue, Ipswich, Suffolk IP1 3HT
Skimpot Road, Luton, Berfordshire LU4 0JB
Norwood Rooms, 285 Aylsham Road, Norwich, Norfolk NR3 2RE
Greyhound Trading Park, Greyhound Way, Southend-On-Sea, Essex SS2 5PY
Danestrete, Stevenage, Hertfordshire SG1 1XB
1 Baker Street, London, W1U 8EDVirtual tour
79 - 81 Queensway, London, W2 4QHVirtual tour
61 - 66 Russell Square, London, WC1B 5JSVirtual tour
3 - 4 Coventry Street, London, W1D 6BLVirtual tour
262 Tottenham Court Road, London, W1T 7RGVirtual tour
4 - 18, Harrington Gardens, London, SW7 4LJVirtual tour
150 - 162 Edgware Road, London, W2 2DTVirtual tour
101 Knightsbridge, London, SW1X 7RQVirtual tour
150 Edgware Road, London, W2 2DTVirtual tour
180 Arlington Road, Camden Town, London NW1 7HL
Unit 4, Catford Island, Plassy Road, Catford, London SE6 2DD
Croydon Centrale, 80 Tamworth Road, Croydon, Surrey CR0 1XX
Dagenham Leisure Park, Cook Road, Dagenham, Essex RM9 6UQ
Eltham Hill, London SE9 5ED
466-468 Uxbridge Road, Hayes, Middlesex UB4 OSD
The Mercury Mall, Mercury Gardens, Romford, Essex RM1 3EE
Bishopsford Road, Rosehill, Morden, Surrey SM4 6BP
707-725 Lordship Lane, Wood Green, London N22 5JY
Queens Road, Reading, RG1 4SYVirtual tour
LeisureWorld, West Quay Road, Southampton, SO15 1REVirtual tour
9 Grand Junction Road, Brighton, BN1 1PPVirtual tour
Gunwharf Quays, Portsmouth, PO1 3TZVirtual tour
Grosvenor G Casino Reading, Rose Kiln Lane, Reading, RG2 0SNVirtual tour
Margate Road, Broadstairs, CT10 2BFVirtual tour
48 Westover Road, Bournemouth, BH1 2BZVirtual tour
Junction Road, Andover, Hampshire SP10 3QT
High Street, Sittingbourne, Kent ME10 4PG
Unit 46, Westwood Cross, Margate Road, Broadstairs, Kent CT10 2BF
266 Anchor Road, Bristol, BS1 5TTVirtual tour
15 Derry's Cross, Plymouth, PL1 2SWVirtual tour
Penel Orlieu, Bridgwater, Somerset TA6 3PH
Fore Street, Devonport, Plymouth, Devon PL1 4DN
12 North Street, Exeter, Devon EX4 3QS
54 Eastgate Street, Gloucester, Gloucestershire GL1 1QN
Corporation Street, Taunton, Somerset TA1 4AH
Unit 3, 8 Dolphin Square, Weston-Super-Mare, Somerset BS23
|Size of gambling market|
|Gambling spend per adult|
1 Office for National Statistics, 2011 census.
4 Gambling Commission, Gambling Data.
5 Direccion General de Ordenacion del Juego.
6 Gambling Compliance & lotto.be.