Through understanding the markets in which we operate, and our customers’ needs and expectations, we can continually drive improvements to our customer experience in a way that delivers value to all our stakeholders.
Our purpose is in part driven by meeting the changing needs and expectations of our customers. Through customer insights we can understand how and what we need to do to deliver exciting and entertaining experiences.
Mecca is our highly-trusted and community-focused land-based brand known for the friendliness of our colleagues and opportunities to win big.
Enracha is our Spanish land-based venues brand providing a predominantly bingo-based gaming experience.
Rank is focused on the continuous development of new games and formats to further excite and entertain its customers. Refer to pages 44 to 47 of our 2022 Annual Report for further details of how we are our building digital capability and scale and evolving our venues proposition.
Rank operates venues under its Mecca and Grosvenor Casinos brands across Great Britain.
The venues bingo and casino markets are well established and are highly regulated.
Unlike Mecca, there are a limited number of casino licences in Great Britain which are allocated to certain permitted areas.
Rank operates its UK customer-facing digital business through Gibraltar, Alderney and UK online gaming licences.
Rank operates venues under its Enracha brand across Spain through Spanish gaming licences. Like Great Britain, the Spanish venues market is a regulated and mature market.
Rank’s Yo and Enracha digital brands are operated through Spanish online gaming licences.
Through a joint venture, Rank operates Passion Gaming, an online rummy business in India.
Our bingo and casino venues in England, Scotland and Wales accounted for more than 74% of Group revenue pre-COVID-19.
In addition, the majority of Rank’s digital customers are based in Britain.
Pre-pandemic, our core market has provided a relatively stable environment for gaming and betting by comparison with many other jurisdictions around the world.
We work closely with our regulators to uphold and drive forward the standards expected of our industry in an ever-evolving regulatory landscape and enforcement-led regulator approach. We are committed to operating in compliance with all relevant legislation, regulations and licensing requirements.
The UK Government launched its planned review of gambling legislation in December 2020. The review focuses heavily on online regulation but also recognises the need to ensure that the regulation of land-based gambling is appropriate for today’s consumer and equitable, relative to online regulations. It is critical for the future of the industry that the right balance, evidence and proportionality is applied during this review. In its Call for Evidence, to which we responded, the Government highlighted that problem gambling has been stable in the UK for many years. However, as an industry we must ensure that we continue to do all we can to protect vulnerable customers whilst also ensuring we provide the best experience to the vast majority of customers who never experience any harm. The Government’s White Paper on gambling reform is anticipated in the next few months.
In the last 12 months, the UK Gambling Commission (‘Commission’) has published its consultation responses on three areas: Remote Customer Interaction, Regulatory Panel Reform, and Licensing, Compliance and Enforcement Policy. In particular, under its conclusion to the customer interaction consultation, the Commission moved to implement minimum player protection standards that will be considered by the Government as part of the ongoing review referenced above. It also determined that new requirements to ensure that online gambling businesses do more to identify and take a more tailored approach to customer interactions to further protect customers at risk of harm published as guidance in June 2022 must be implemented in September 2022. During the year, we were also required to implement new remote technical standards requirements that came into force in October 2021 in relation to display of transactions, auto-play functionality, time requirements and reality checks and responsible product design.
In Spain, the Government passed a Royal Decree that imposed restrictions on online gaming related to advertising and responsible gambling, the key provisions of which came into force on 1 May 2021. This followed on from initial measures introduced earlier in 2020 to restrict online gaming advertising in light of the COVID-19 pandemic. In addition, we expect a further Royal Decree on safer gambling to be published in the next few months.
In July 2021 a new Act was passed on measures to prevent and fight tax fraud, which limits cash payments in Spanish venues.
Regarding its UK land-based operations, Rank is seeking harmonisation of the 1968 Act and the 2005 Act relating to casinos, specifically the ability to provide a more appropriate level of gaming machines across its 51 casinos licensed by the 1968 Act.
For our UK bingo venues business, Rank is seeking removal of the restriction surrounding the number of Category B3 machines permitted in each bingo venue along with certain other constraints which should result in product innovation and therefore a better experience for our Mecca customers.
For our UK-facing digital business, the political debate continues around player protection checks and we remain engaged and informed on developments through our own efforts and via the industry trade association.
Rank considers its regulators as a key stakeholder with whom engagement continues to be important (please see page 38 of our 2022 Annual Report for more information about how we engage with them). We will continue to engage and evolve our approach to player protection and consumer fairness.
1 - 5 South Maybury, Edinburgh, EH12 8NEVirtual tour
16 - 18 Glassford Street, Glasgow, G1 1ULVirtual tour
528 Sauchiehall Street, Glasgow, G2 3LWVirtual tour
61 Broomielaw, Glasgow, G1 4RJVirtual tour
5 Exchequer Row, City Wharf Development, Aberdeen, AB11 5BWVirtual tour
142 West Marketgait, Dundee, DD1 1NJVirtual tour
Unit 2, Centre Point, Berryden Road, Aberdeen, Aberdeenshire AB25 3SQ
4 Boswell Park, Ayr, Strathclyde KA7 1NW
Eclipse Leisure Park, Douglas Road, Dundee DD4 8JX
The Playhouse, 104-110 Nethergate, Dundee DD1 4EH
3 Allerdyce Court, Great Western Road, Drumchapel, Glasgow G15 6SA
Forge III, 1221 Duke Street, Glasgow G31 5NZ
Springfield Quay, Paisley Road, Glasgow G5 8NP
58 Main Street, Rutherglen, Glasgow G73 2HY
Container Way, Greenock, Strathclyde PA15 1PX
17 Douglas Park Lane, Hamilton, Lanarkshire ML3 0DF
26 Manderston Street,Edinburgh EH6 8LY
8 Saucel Cresent, Paisley, Glasgow PA1 1UB
The Playhouse, Kirk Road, Wishaw, Lanarkshire ML2 7BL
6 Lambton Street, Sunderland, SR1 1TPVirtual tour
100 St. James Boulevard, Newcastle Upon Tyne, NE1 4BNVirtual tour
Rink Street, Blyth, Northumberland NE24 1AL
East Street, Gateshead, Tyne & Wear NE8 3AR
The Lanyard, Warrior Retail Park, Hartlepool, Cleveland TS24 0XS
2 Chandlers Wharf, Bridge Road, Stockton-On-Tees TS18 3BA
Holmeside, Sunderland, Tyne & Wear SR1 3PD
44 Chaloner Street, Liverpool, L3 4BFVirtual tour
35/39 George Street, Manchester, M1 4HQVirtual tour
Riverside, 5 Derwent Street, Salford, M5 4SWVirtual tour
59 Wellington Street, Stockport, SK1 3ADVirtual tour
The Sandcastle, Promenade, Blackpool, FY4 1BBVirtual tour
Ormrod Street, Bolton, BL3 5DJVirtual tour
Parrswood Entertainment Centre, Wilmslow Road, Manchester, M20 5PGVirtual tour
Bury New Road, 2 Ramsgate Street, Manchester, M8 9SGVirtual tour
Vicar Lane, Bradford, BD1 5LDVirtual tour
Folly Hall Mills, St. Thomas Road, Huddersfield, HD1 3LTVirtual tour
5 Europa Centre, Europa Square, Birkenhead, Merseyside CH41 4PF
Talbot Road, Blackpool, Lancashire FY1 3QX
Ormrod Street, Bolton BL3 5DJ
Brookdale Place, Chester, Cheshire CH1 3DY
Foljambe Road, Chesterfield, Derbyshire S40 1NJ
49 Marina Drive, Ellesmere Port, Cheshire CH65 0AN
439 East Prescot Road, Knotty Ash, Liverpool L14 2DE
477 Hyde Road, Gorton, Manchester M12 5FL
24/28 King Street, Oldham, Lancashire OL8 1DR
Smith Street, Rochdale, Lancashire OL16 1YH
56 Washway Road, Sale, Cheshire M33 7RA
Garrick Parade, Lord Street, Southport, Merseyside PR8 1RN
20 Kirkland Street, St. Helens, Merseyside WA10 2EG
26 - 27 Newborough, Scarborough, YO11 1NAVirtual tour
4 Chandlers Wharf, Bridge Road, Stockton-on-Tees, TS18 3BAVirtual tour
15 - 16 Dock Street, Hull, HU1 3DLVirtual tour
Wellington Bridge Street, Leeds, LS3 1LWVirtual tour
Railway Street, Dewsbury, West Yorkshire WF12 8EQ
1c East Laith Gate, Doncaster, South Yorkshire DN1 1JG
Broad Street, Halifax, West Yorkshire HX1 1YA
Folly Hall Mills, St. Thomas Road, Huddersfield, West Yorkshire HD1 3LT
The Cecil, 9b Analaby Road, Hull, North Humberside HU1 2NR
Clough Road, Hull, North Humberside HU6 7PE
Cross Gates Road, Leeds LS15 7PE
Balm Road, Hunslet, Leeds LS10 2HU
50 New York Street, Leeds LS2 7DY
Scarborough Capitol, Albemarle Crescent, Scarborough, NorthYorkshire YO11 1XS
Flat Street, Sheffield, South Yorkshire S1 2BA
Westgate Retail & Leisure Park, Colinsway, Wakefield, West Yorkshire WF2 9SH
Leeds Units 1 & 2, The Cube, Albion Street, Leeds, LS2 8ER
87 Duchess Road, Sheffield, S2 4BGVirtual tour
Regent Street, Northampton, NN1 2LAVirtual tour
4 Maid Marian Way, Nottingham, NG1 6HSVirtual tour
90 Highcross Street, Leicester, LE1 4NNVirtual tour
183 Queens Road, Beeston, Nottingham NG9 2FE
Freemen's Park, 80 Aylestone Road, Leicester LE2 7LB
84 Hill Street, Birmingham, B5 4AHVirtual tour
The Octagon, New Century Street, Hanley, Stoke on Trent, ST1 5RRVirtual tour
Fiveways Leisure Complex, Birmingham, B15 1AYVirtual tour
Ricoh Arena, Phoenix Way, Coventry, CV6 6GEVirtual tour
Bentley Mill Way, Walsall, WS2 0LEVirtual tour
Stockfield Road, Acocks Green, Birmingham B27 6BB
Spring Vale Retail Park, Bilston, West Midlands WV14 0QL
35-47 High Street, Brierley Hill Dudley, West Midlands DY5 3AB
Middle Yard Leisure Park, Guild Street, Burton-On-Trent, Staffordshire DE14 1NQ
Unit 3, Phoenix Leisure Park, Dunwoody Way, Crewe, Cheshire CW1 3AJ
Kettlehouse Road, Kingstanding, Birmingham B44 9JD
50 Halesowen Street, Oldbury, West Midlands B69 2AN
The Octagon Retail Park, New Century Street, Stoke-on-Trent ST1 5RR
Southwater Square, St. Quentin Gate, Town centre, Telford, Shropshire TF3 4EJ
Dudley Street, Wednesbury, West Midlands WS10 7DR
Smithfield Road, Wrexham LL13 8EN
9-11 Park Street, Walsall WS1 1LY
15 - 16 High Street, Swansea, SA1 1LFVirtual tour
Red Dragon Centre, Atlantic Wharf, Hemingway Road, Cardiff, CF10 4JYVirtual tour
18 Monmouth Walk, Cwmbran Shopping Centre, Cwmbran, Gwent NP44 1PE
Parc Cymdu, Carmarthen Road, Cymdu, Swansea, West Glamorgan SA5 8LJ
Marine Parade, Gt Yarmouth, NR30 3JGVirtual tour
Church Rd, Southend-on-Sea SS1 2AL
35 Park Street West, Luton, LU1 3BEVirtual tour
Terminus House,Terminus Street, Harlow, Essex CM20 1XA
Lloyds Avenue, Ipswich, Suffolk IP1 3HT
Skimpot Road, Luton, Berfordshire LU4 0JB
Norwood Rooms, 285 Aylsham Road, Norwich, Norfolk NR3 2RE
Greyhound Trading Park, Greyhound Way, Southend-On-Sea, Essex SS2 5PY
Danestrete, Stevenage, Hertfordshire SG1 1XB
1 Baker Street, London, W1U 8EDVirtual tour
79 - 81 Queensway, London, W2 4QHVirtual tour
61 - 66 Russell Square, London, WC1B 5JSVirtual tour
3 - 4 Coventry Street, London, W1D 6BLVirtual tour
262 Tottenham Court Road, London, W1T 7RGVirtual tour
4 - 18, Harrington Gardens, London, SW7 4LJVirtual tour
150 - 162 Edgware Road, London, W2 2DTVirtual tour
101 Knightsbridge, London, SW1X 7RQVirtual tour
150 Edgware Road, London, W2 2DTVirtual tour
180 Arlington Road, Camden Town, London NW1 7HL
Unit 4, Catford Island, Plassy Road, Catford, London SE6 2DD
Croydon Centrale, 80 Tamworth Road, Croydon, Surrey CR0 1XX
Dagenham Leisure Park, Cook Road, Dagenham, Essex RM9 6UQ
Eltham Hill, London SE9 5ED
466-468 Uxbridge Road, Hayes, Middlesex UB4 OSD
The Mercury Mall, Mercury Gardens, Romford, Essex RM1 3EE
Bishopsford Road, Rosehill, Morden, Surrey SM4 6BP
707-725 Lordship Lane, Wood Green, London N22 5JY
Queens Road, Reading, RG1 4SYVirtual tour
LeisureWorld, West Quay Road, Southampton, SO15 1REVirtual tour
9 Grand Junction Road, Brighton, BN1 1PPVirtual tour
Gunwharf Quays, Portsmouth, PO1 3TZVirtual tour
Grosvenor G Casino Reading, Rose Kiln Lane, Reading, RG2 0SNVirtual tour
Margate Road, Broadstairs, CT10 2BFVirtual tour
48 Westover Road, Bournemouth, BH1 2BZVirtual tour
Junction Road, Andover, Hampshire SP10 3QT
High Street, Sittingbourne, Kent ME10 4PG
Unit 46, Westwood Cross, Margate Road, Broadstairs, Kent CT10 2BF
266 Anchor Road, Bristol, BS1 5TTVirtual tour
15 Derry's Cross, Plymouth, PL1 2SWVirtual tour
Penel Orlieu, Bridgwater, Somerset TA6 3PH
Fore Street, Devonport, Plymouth, Devon PL1 4DN
12 North Street, Exeter, Devon EX4 3QS
54 Eastgate Street, Gloucester, Gloucestershire GL1 1QN
Corporation Street, Taunton, Somerset TA1 4AH
Unit 3, 8 Dolphin Square, Weston-Super-Mare, Somerset BS23
|Size of gambling market|
|Gambling spend per adult|
1 Office for National Statistics, 2011 census.
4 Gambling Commission, Gambling Data.
5 Direccion General de Ordenacion del Juego.
6 Gambling Compliance & lotto.be.