Mecca venues
Highly trusted and community focused, Mecca is our land-based brand known for its friendly welcome and the opportunity to win big.
With the bingo market in decline for a number of years there is a need to evolve and create more accessible, modern and lively venues with exciting food and beverage offers.
Since the pandemic we have seen a recovery, but we do not expect the market to reach pre-pandemic levels for at least five years.
The sector has been further impacted by rising cost pressures. It has become more polarised, with strong venues doing well, and others becoming unviable, which will lead to further consolidation in the market.
Grosvenor venues
The UK’s leading casino chain, Grosvenor also offers customers great meals, live acts and non-stop sporting action on larger-than- life big screens.
A combination of enhanced Safer Gambling protocols and the post COVID-19 fall in visitors have resulted in a reduction in the profitability of the casino sector.
8% of the UK adult population were regular casino visitors in 2019, but a quarter of these have lapsed since the pandemic, with the market yet to fully recover.
The Gambling Act Review represents a once in a generation opportunity to extend the appeal of casinos and to modernise our electronic offering. See pages 28 to 29 for more.
Enracha venues
Through Enracha, our Spanish land-based venues brand, we provide a predominantly bingo-based gaming experience.
Pub gaming machines and bingo have declined in Spain in recent years, with the rise of slot arcades and growth in sports betting.
On top of this, COVID-19 had a severe impact on visits to bingo venues while boosting online gambling channels to record highs.
Since regulatory restrictions reduced the size of available prizes customers now prioritise customer service and are looking for comfortable and modern electronic gaming areas, offering games with customised jackpots and loyalty card functionality.
UK interactive/digital
The UK’s digital gambling market is fast moving, competitive and subject to strict regulation, but is still structurally attractive in size with clear headroom for us to grow our brands.
UK digital bingo market
Customers are looking for a safe, secure and intuitive gaming experience, with more chances to win and easy pay-outs when they do. They want a reliable app and more variety, from promotions that cater for a wider range of budgets, to the games and features available.
The experience needs to be more interactive, offer free-to-play mechanics that allows money to go further, and come with safer gambling tools throughout the customer journey.
UK digital casino market
Customers want exciting and entertaining experiences, as well as great looking sites that offer the latest games and strong promotions. They prefer sites that provide tools to help them control their spend and reward loyalty.
They are looking for opportunities to win big, with swift and seamless payment of winnings.
The digital and cross-channel opportunity for Rank
The UK continues to be a large and attractive digital gambling market – and with around 3% market share, there is clear headroom for us to grow. In Grosvenor and Mecca, we have leading casino and bingo brands, as well as proprietary technology and strong digital marketing capabilities.
With our 116 venues, we are uniquely placed to provide a cross-channel experience for both bingo and casino customers. Cross-channel customers tend to have higher level of engagement and loyalty than single channel customers. And with only 6% of our in-person customers playing with us both in venue and online there is significant opportunity to grow our cross-channel customer base.
We will also look to diversify the products we offer – through sports betting, live casino and new bingo games. And building on our existing international operations, we will explore opportunities for growth beyond the UK. Over the next 18 months we will work on the core platform, technology, data and product developments we need to unlock these opportunities, including building the potential to integrate international digital businesses through partnerships and/or acquisitions.
5 Exchequer Row, City Wharf Development, Aberdeen, AB11 5BW
Virtual tourUnit 2, Centre Point, Berryden Road, Aberdeen, Aberdeenshire AB25 3SQ
4 Boswell Park, Ayr, Strathclyde KA7 1NW
Eclipse Leisure Park, Douglas Road, Dundee DD4 8JX
The Playhouse, 104-110 Nethergate, Dundee DD1 4EH
3 Allerdyce Court, Great Western Road, Drumchapel, Glasgow G15 6SA
Forge III, 1221 Duke Street, Glasgow G31 5NZ
Springfield Quay, Paisley Road, Glasgow G5 8NP
58 Main Street, Rutherglen, Glasgow G73 2HY
Container Way, Greenock, Strathclyde PA15 1PX
17 Douglas Park Lane, Hamilton, Lanarkshire ML3 0DF
26 Manderston Street,Edinburgh EH6 8LY
8 Saucel Cresent, Paisley, Glasgow PA1 1UB
The Playhouse, Kirk Road, Wishaw, Lanarkshire ML2 7BL
Rink Street, Blyth, Northumberland NE24 1AL
East Street, Gateshead, Tyne & Wear NE8 3AR
The Lanyard, Warrior Retail Park, Hartlepool, Cleveland TS24 0XS
2 Chandlers Wharf, Bridge Road, Stockton-On-Tees TS18 3BA
Holmeside, Sunderland, Tyne & Wear SR1 3PD
Parrswood Entertainment Centre, Wilmslow Road, Manchester, M20 5PG
Virtual tour5 Europa Centre, Europa Square, Birkenhead, Merseyside CH41 4PF
Talbot Road, Blackpool, Lancashire FY1 3QX
Ormrod Street, Bolton BL3 5DJ
Brookdale Place, Chester, Cheshire CH1 3DY
Foljambe Road, Chesterfield, Derbyshire S40 1NJ
49 Marina Drive, Ellesmere Port, Cheshire CH65 0AN
439 East Prescot Road, Knotty Ash, Liverpool L14 2DE
477 Hyde Road, Gorton, Manchester M12 5FL
24/28 King Street, Oldham, Lancashire OL8 1DR
Smith Street, Rochdale, Lancashire OL16 1YH
56 Washway Road, Sale, Cheshire M33 7RA
Garrick Parade, Lord Street, Southport, Merseyside PR8 1RN
20 Kirkland Street, St. Helens, Merseyside WA10 2EG
Railway Street, Dewsbury, West Yorkshire WF12 8EQ
1c East Laith Gate, Doncaster, South Yorkshire DN1 1JG
Broad Street, Halifax, West Yorkshire HX1 1YA
Folly Hall Mills, St. Thomas Road, Huddersfield, West Yorkshire HD1 3LT
The Cecil, 9b Analaby Road, Hull, North Humberside HU1 2NR
Clough Road, Hull, North Humberside HU6 7PE
Cross Gates Road, Leeds LS15 7PE
Balm Road, Hunslet, Leeds LS10 2HU
50 New York Street, Leeds LS2 7DY
Scarborough Capitol, Albemarle Crescent, Scarborough, NorthYorkshire YO11 1XS
Flat Street, Sheffield, South Yorkshire S1 2BA
Westgate Retail & Leisure Park, Colinsway, Wakefield, West Yorkshire WF2 9SH
Leeds Units 1 & 2, The Cube, Albion Street, Leeds, LS2 8ER
183 Queens Road, Beeston, Nottingham NG9 2FE
Freemen's Park, 80 Aylestone Road, Leicester LE2 7LB
The Octagon, New Century Street, Hanley, Stoke on Trent, ST1 5RR
Virtual tourStockfield Road, Acocks Green, Birmingham B27 6BB
Spring Vale Retail Park, Bilston, West Midlands WV14 0QL
35-47 High Street, Brierley Hill Dudley, West Midlands DY5 3AB
Middle Yard Leisure Park, Guild Street, Burton-On-Trent, Staffordshire DE14 1NQ
Unit 3, Phoenix Leisure Park, Dunwoody Way, Crewe, Cheshire CW1 3AJ
Kettlehouse Road, Kingstanding, Birmingham B44 9JD
50 Halesowen Street, Oldbury, West Midlands B69 2AN
The Octagon Retail Park, New Century Street, Stoke-on-Trent ST1 5RR
Southwater Square, St. Quentin Gate, Town centre, Telford, Shropshire TF3 4EJ
Dudley Street, Wednesbury, West Midlands WS10 7DR
Smithfield Road, Wrexham LL13 8EN
9-11 Park Street, Walsall WS1 1LY
Red Dragon Centre, Atlantic Wharf, Hemingway Road, Cardiff, CF10 4JY
Virtual tour18 Monmouth Walk, Cwmbran Shopping Centre, Cwmbran, Gwent NP44 1PE
Parc Cymdu, Carmarthen Road, Cymdu, Swansea, West Glamorgan SA5 8LJ
Church Rd, Southend-on-Sea SS1 2AL
Terminus House,Terminus Street, Harlow, Essex CM20 1XA
Lloyds Avenue, Ipswich, Suffolk IP1 3HT
Skimpot Road, Luton, Berfordshire LU4 0JB
Norwood Rooms, 285 Aylsham Road, Norwich, Norfolk NR3 2RE
Greyhound Trading Park, Greyhound Way, Southend-On-Sea, Essex SS2 5PY
Danestrete, Stevenage, Hertfordshire SG1 1XB
180 Arlington Road, Camden Town, London NW1 7HL
Unit 4, Catford Island, Plassy Road, Catford, London SE6 2DD
Croydon Centrale, 80 Tamworth Road, Croydon, Surrey CR0 1XX
Dagenham Leisure Park, Cook Road, Dagenham, Essex RM9 6UQ
Eltham Hill, London SE9 5ED
466-468 Uxbridge Road, Hayes, Middlesex UB4 OSD
The Mercury Mall, Mercury Gardens, Romford, Essex RM1 3EE
Bishopsford Road, Rosehill, Morden, Surrey SM4 6BP
707-725 Lordship Lane, Wood Green, London N22 5JY
Grosvenor G Casino Reading, Rose Kiln Lane, Reading, RG2 0SN
Virtual tourJunction Road, Andover, Hampshire SP10 3QT
High Street, Sittingbourne, Kent ME10 4PG
Unit 46, Westwood Cross, Margate Road, Broadstairs, Kent CT10 2BF
Penel Orlieu, Bridgwater, Somerset TA6 3PH
Fore Street, Devonport, Plymouth, Devon PL1 4DN
12 North Street, Exeter, Devon EX4 3QS
54 Eastgate Street, Gloucester, Gloucestershire GL1 1QN
Corporation Street, Taunton, Somerset TA1 4AH
Unit 3, 8 Dolphin Square, Weston-Super-Mare, Somerset BS23