Grosvenor Casinos venues
The UK’s largest multi-channel casino operator with 50 venues. The brand offers a range of casino table games, including roulette, blackjack, baccarat and poker as well as electronic roulette and gaming machines alongside bars, restaurants and broader entertainment experiences.
2024/25 Strategic KPIs
Strategic Pillar 1 – Provide a seamless and tailored experience
Percentage of Grosvenor venues customers that play with us online
Strategic Pillar 1 – Provide a seamless and tailored experience
Percentage of Grosvenor digital NGR from cross-channel customers
Strategic Pillar 3 – Continuously evolve our venues estate
Grosvenor venues NGR
Strategic Pillar 3 – Continuously evolve our venues estate
Grosvenor venues strategic investment
Strategic Pillar 3 – Continuously evolve our venues estate
Grosvenor venues Net Promoter Score
Strategic Pillar 5 – Build sustainable relationships with our customers
Grosvenor venues customer safer gambling feedback score
2024/25 Financial KPIs
| 2024/25 £m | 2023/24 £m | Change | |
|---|---|---|---|
| LFL1 Net Gaming Revenue | 378.4 | 331.3 | 14% |
| London | 117.5 | 108.1 | 9% |
| Rest of the UK | 260.9 | 223.2 | 17% |
| Total Net Gaming Revenue | 378.4 | 331.3 | 14% |
| Underlying2 LFL1 operating profit | 32.0 | 23.7 | 35% |
| Total operating profit | 29.8 | 16.5 | 18% |
1. Results are presented on a like-for-like (‘LFL’) basis which removes the impact of club openings, club closures, foreign exchange movements and discontinued operations.
2. Before the impact of separately disclosed items.