Colleagues

Colleague experience

Delivering a high quality of service for our customers depends on our ability to provide a positive working environment for our colleagues. As such, driving engagement, providing development opportunities, and ensuring all employees are treated fairly and given the support they require, are all key commitments for our business.

Our Employee Value Proposition (‘EVP’), Work. Win. Grow., was designed to capture every element of the employee journey. It is underpinned by our values and encapsulates the culture we want to foster at Rank. We have been working hard to weave the EVP throughout everything we do for our colleagues.

Equality, Diversity and Inclusion

Advancing equality, diversity, and inclusion (‘ED&I’) at Rank means creating a culture where all colleagues feel valued, respected, and empowered to contribute their best. To drive ED&I progress, we have three strategic aims:    

1. To be recognised as an admired employer worldwide, known for attracting and retaining top talent, we will create a colleague experience that showcases the opportunities to work, win, and grow at Rank across all our global locations.
2. Remove perceived or actual barriers to career progression and drive a continuous learning and development culture that enhances our global talent pool’s performance, positioning ourselves as an admired employer with ambitious teams.
3. Create an inclusive and diverse global culture that embeds equity into all business practices, ensuring every colleague feels valued, recognised, respected, and empowered to contribute their best, thereby driving higher engagement and performance.

Learning and development

We want our colleagues to feel engaged and enjoy being part of the Group. Enabling development of new skills and broadening of knowledge is a crucial part of the colleague experience, as it allows individuals not only to excel in their roles but to also advance their own career goals. By developing our existing colleagues, we have a strong pool of candidates for internal promotion. At Rank, we provide a range of learning and development opportunities, including e-learning platforms, apprenticeships, and opportunities to undertake external courses.

The direction from our leadership is critical for the continued success of the business. Having experienced leaders equipped with the appropriate skills and understanding drives the business forwards, while developing a strong pipeline of talent secures our future success. Mentoring, skills reviews, development programmes, and succession planning all provide career advancement opportunities to encourage colleagues to grow within the business.

Engagement and reward

We are a globally diverse business with colleagues spanning various roles in land-based venues, field-based positions, and offices across several countries. Therefore, having effective and consistent means of communication with our colleagues, and a robust listening strategy that enables colleagues to be heard, are important ways we measure engagement and sentiment.

We utilise multiple engagement channels to make sure that every individual has the opportunity to feedback to the business on their experience. Our global communications and engagement platform, Connect, is available to all colleagues through an app or via the web. We conduct our Employee Opinion Survey twice annually, hold monthly Town Halls, have several different employee forums, and host employee listening sessions led by our designated Non-Executive Director (‘NED’) for workforce engagement.

Providing an attractive working environment, where colleagues are rewarded and recognised for their work, is crucial to being an admired employer. In addition to competitive and fair pay, benefits on offer focus on improving colleagues’ wellbeing. We continue to develop our offering, improving our ability to recognise where colleagues are outperforming and expanding the opportunities for providing recognition and reward.

Mental health and wellbeing

Delivering a great employee experience includes safeguarding our colleagues’ mental health and wellbeing. We want to provide a working environment that is both fun and supportive, so that colleagues are engaged, motivated, happy, and healthy at work. Our Employee Assistance Programme (‘EAP’), Be Supported, is provided by AXA Health, and includes an app  designed to build positive new wellbeing habits into day-to-day life. Across our different locations, we also offer a range of wellbeing initiatives such as free breakfasts, yoga classes, sports tournaments, massages, and wellbeing check-ins.